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FRIES
FISH
"D' BEST BBQ"
Terms & Conditions
A legal disclaimer
Acceptance of Terms
By using this website, you agree to follow these terms and conditions. If you do not agree, please do not use the site.
Changes to Terms
Fish ‘n’ Fries reserves the right to update or modify these terms at any time. It is your responsibility to review them periodically.
We collect customer information (such as name, email, phone number, and payment details) to process orders. We do not sell or share your personal data.
User Accounts
If you create an account, you are responsible for maintaining its confidentiality. Any activity under your account is your responsibility.
Ordering & Payment
All orders must be paid in full at checkout. We accept major credit cards and online payment platforms.
Online Order Pickup Policy
• Customers must pick up their online orders within 30 minutes of the selected pickup time.
• If you arrive after this grace period, your food may no longer be fresh or available.
• If you do not pick up your order within 30 minutes, you may request a 50% refund, subject to the owner’s approval.
• Cancellations must be made within 10 minutes of placing an order for a full refund.
• No refunds will be given for incorrect orders due to customer mistakes.
• Refund requests outside of the pickup grace period will be reviewed by management and are not guaranteed
Food Allergies & Dietary Restrictions
Our kitchen handles common allergens, including dairy, wheat, soy, eggs,nuts,and shellfish. If you have food allergies, please review the menu carefully before ordering. We are not responsible for allergic reactions.
Delivery & Pickup Terms
• We aim to have pickup orders ready on time, but delays can occur.
• If an order is delayed due to our mistake, we will notify you as soon as possible
Pricing & Availability
Menu prices and item availability are subject to change without notice.
Promotions & Discounts
• Discounts and promotional codes are limited-time offers and may have restrictions.
• Only one discount per order is allowed unless otherwise stated.
Intellectual Property
All images, logos, and content on our website belong to Fish ‘n’ Fries. You may not copy or distribute them without permission
Prohibited Activities
You may not:
• Use the website for fraudulent activities.
• Attempt to hack or disrupt the site.
• Post false or defamatory reviews.
Customer Reviews & Comments
• Customers may leave reviews, but they must be respectful and truthful.
• We reserve the right to remove offensive or misleading reviews.
Third-Party Links
We may provide links to third-party services (such as delivery partners). We are not responsible for their policies or services
Limitation of Liability
We are not responsible for losses due to website errors, delayed orders, or customer mistakes.
Age Restrictions
You must be at least 18 years old to place an order online.
Contact Information
For questions, contact us via phone or email (details available on the website).
No Guarantees
We strive for accuracy, but we do not guarantee uninterrupted service or error-free operations.
Account Termination
We reserve the right to suspend or delete customer accounts that violate these terms.
Dispute Resolution
Any disputes must first be addressed with our customer service team. If unresolved, disputes may be handled through mediation.
Force Majeure (Uncontrollable Events)
We are not responsible for delays or cancellations due to natural disasters, power outages, or other uncontrollable events.
Governing Law
These terms are governed by the laws of VIRGINIA.
Security
We use security measures to protect your payment details, but no system is completely hack-proof.
Customer Feedback
By submitting feedback or suggestions, you give us permission to use them without compensation.